Job DescriptionPosition Title: Oracle Service Cloud Engineer.
Position Description: Protingent Staffing has an exciting contract for Oracle Service Cloud Engineer with our client located in Weehawken, New Jersey.
Job Description:
Strong Oracle RightNow implementation experience with the activities below.
Agent console and CP customizations.
Chat, Knowledge & CP interfacing with custom portals.
Rules & Workflow Implementation.
eMail Management.
Custom Add-in development.
Custom Processes development.
REST API development.
Job Qualifications:
Must have experience range 7-9 years.
Must have strong technical experience demonstrating a solid background on successful Oracle B2C Service Cloud (Rightnow) implementations. o Agent console and CP customizations o Chat, Knowledge & CP interfacing with custom portals o Rules & Workflow Implementation of eMail Management o Custom Add-in development o Custom Processes development o REST API development.
Sound knowledge on AJAX, HTML/CSS, PHP.
Conduct operational support for Oracle RightNow CRM workspaces.
Define, document and align users profiles with business functions, create workspaces, and develop automated workflows.
Provide administrative support on a daily basis, including provisioning and de-provisioning.
Develop operational reports and dashboards, provide documentation of processes and procedures.
Troubleshooting experience in variety of technical issues.
Knowledge of SSO, SAML & OAUTH implementation.
Preferred Job Qualifications:
Insurance domain exp.
Below trainings/certifications completed, is preferred.
Oracle Service Cloud Administration.
Oracle Service Cloud Analytics.
Oracle Service Cloud Integration for Developers.
Job Details:
Job Type: Contract
Pay range: $45 -50/hr.
Location: Weehawken, New Jersey (Hybrid - 2-3 days a week from office)
ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C.
1324b(a) (1), (3) is required.
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursem*nt, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Engineering Services
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